Please read the following terms and conditions carefully before booking your adventure with Rocky Mountain Adventure Tours. By completing your reservation, you acknowledge and agree to the policies outlined below.

Day Tours Terms & Conditions:

Booking & Payment

• Full payment is required at the time of booking to secure your reservation.

Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is designed to provide flexibility while ensuring fair consideration for our guides and operational costs.

• Cancellations made 72 hours before your tour date – Eligible for a full refund minus a $50 service charge
• Cancellations made 48 hours of your tour date – Eligible for a 50% refund 
• Cancellations made 24 hours of the tour date – Non-refundable.
• Cancellations made on the day of the tour or no-shows – Non-refundable.

Tour Modifications & Cancellations by Rocky Mountain Adventure Tours

• Rocky Mountain Adventure Tours reserves the right to cancel or modify all or part of a trip due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or other operational reasons.
• In the event of a cancellation by Rocky Mountain Adventure Tours, refunds or credits, if any, will be issued at our sole discretion.
• We are not responsible for any additional expenses incurred due to trip cancellations, including non-refundable airfare, accommodation, visa fees, personal gear, or medical expenses.

General Terms

• All participants are required to review and sign our activity waiver before joining the tour. 
• It is the participant’s responsibility to arrive on time at the designated meeting point. Late arrivals may result in forfeiture of the tour without a refund.
• We strongly recommend travel insurance to cover unforeseen circumstances that may affect your trip.

For any questions regarding our policies, please contact us at info@rockymountainadventuretours.com

Multi-Day Package Terms & Conditions

Deposit & Payment
• A deposit of $650 CAD per person is required at the time of booking.
• For exclusive group bookings and custom tours, a non-refundable deposit of 25% of the total trip cost is required at the time of booking.
• The remaining balance is due 90 days prior to departure and will be process automatically.

Cancellation & Refund Policy
We understand that unexpected changes may occur. Our cancellation policy ensures fairness while considering operational costs. To cancel your reservation, you must notify Rocky Mountain Adventure Tours via email at info@rockymountainadventuretours.com.

The following cancellation fees apply based on when we receive your written notice:

91+Days: $250CAD

90-61 Days: 25% of total trip cost is non-refundable

60-46 Days: 50% of total trip cost is non-refundable

45-0 Days: 100% of total trip cost is non-refundable

We strongly recommend purchasing cancellation insurance through your travel agent to protect your investment.

Tour Modifications & Cancellations by Rocky Mountain Adventure Tours
• Rocky Mountain Adventure Tours reserves the right to cancel or modify all or part of a trip due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or other operational reasons.
• In the event of a cancellation by Rocky Mountain Adventure Tours, any refunds or credits, if applicable, will be issued at our sole discretion.
• We are not responsible for any additional expenses incurred due to trip cancellations, including non-refundable airfare, accommodation, visa fees, personal gear, or medical expenses.

Photo and Media Release

By agreeing to these terms and conditions, you are granting Rocky Mountain Adventure Tours the right to take photographs and video footage during the trip. These may be used for promotional purposes, such as our website, brochures, and social media. Guests who do not wish to be photographed must notify us in advance or inform their guide upon arrival.

Travelling with Minors (children under 18 years old)

Rocky Mountain Adventure Tours welcomes families and may offer trips that include minor children (“Minors”). To help ensure a safe, respectful, and enjoyable experience for everyone, the following terms apply to all bookings involving Minors:

• Age-appropriate participation: Activities, instruction, and group interactions will be designed to be appropriate for the ages, abilities, and comfort levels of the participants present.

• Parent/guardian responsibility: A Minor must be accompanied by a parent or legal guardian (or another adult expressly authorized in writing by the parent/legal guardian) who is responsible for the Minor’s supervision and behaviour at all times, including during activities, meals, transfers, free time, and at accommodations.

• No transfer of custody: Our guides and staff are not able to assume custody of, supervise, or act as a guardian for any Minor, even briefly. This includes (but is not limited to) babysitting, providing childcare, or being responsible for a Minor while the parent/guardian is absent.

• No one-on-one situations: Guides and staff will not be alone with a Minor in a private or one-on-one setting. If a situation arises where a Minor is separated from their parent/guardian, we will take reasonable steps to reunite them promptly and may involve relevant venue staff or authorities as appropriate.

• Behaviour and safety: Parents/guardians are responsible for ensuring Minors follow guide instructions and safety rules. If a Minor’s behaviour creates a safety risk to themselves or others, we reserve the right to require closer supervision, modify participation, or remove the Minor (and their accompanying adult) from an activity without refund.

• Medical needs and consent: Parents/guardians must disclose any relevant medical conditions, allergies, or support needs prior to departure and ensure that required medications (e.g., inhalers, EpiPens) are carried and administered by the parent/guardian. Any required consent forms must be completed before participation.

By booking a tour that includes a Minor, the parent/legal guardian (or authorized adult) confirms they understand and agree to these conditions and accept full responsibility for the Minor throughout the program.

Guest Conduct, Safety, and Zero-Tolerance Policy (All Tours)

Rocky Mountain Adventure Tours is committed to providing a safe, respectful, and welcoming environment for guests, guides, staff, partners, and the public. By booking and participating in a tour, you agree to follow all guide instructions, act safely, and treat others with respect at all times.

1) Unsafe or Disruptive Behaviour

Unsafe behaviour includes (but is not limited to):

• Refusing to follow guide instructions or safety requirements
• Reckless conduct (e.g., running on icy surfaces, leaving the group without approval, entering closed areas, unsafe cycling behaviour)
• Impairment that affects judgement or safety (see Alcohol/Drugs section below)
• Aggressive, threatening, intimidating, or disruptive behaviour that impacts others’ safety or enjoyment
• Property damage or misuse of equipment

2) Harassment, Abuse, Discrimination, and Violence (Zero Tolerance)

We have zero tolerance for harassment or abusive conduct, including:

• Verbal harassment (shouting, insults, slurs, unwanted comments, sustained hostility)
• Physical harassment or violence (pushing, grabbing, hitting, blocking someone’s movement, throwing objects)
• Bullying, intimidation, stalking, or repeated unwanted attention
• Discriminatory conduct or hate speech based on protected characteristics (e.g., race, nationality, religion, sex, gender identity, sexual orientation, disability, age)

 3) Sexual Misconduct (Zero Tolerance)

Any form of sexual misconduct is strictly prohibited, including:

• Unwanted sexual comments, jokes, gestures, or propositions
• Sexualized remarks about a person’s body or appearance that are unwelcome
• Unwanted touching of any kind
• Coercion, pressure, or retaliation related to romantic/sexual attention
• Indecent exposure or sexual acts in shared/public spaces
• Sharing sexual images/content, or recording/photographing someone in a sexualized way, without explicit consent

 4) Alcohol, Drugs, and Impairment

Guests must not participate while impaired in any way that could compromise safety. We reserve the right to:

• Refuse participation to any guest we reasonably believe is impaired by alcohol, cannabis, illicit drugs, or misused prescription medication
• Require a guest to stop participating if impairment arises during the tour

 5) Guide Authority, Removal, and No Refund

For the safety of the group and staff, your guide(s) have the authority to set behavioural expectations and make real-time decisions. If a guest engages in unsafe, inappropriate, harassing, violent, or sexually inappropriate behaviour, Rocky Mountain Adventure Tours / Rocky Mountain Cycle Tours may, at our sole discretion:

• Issue a warning and require immediate behaviour change, or
• Remove the guest from an activity or the entire tour immediately

Removal due to conduct is without refund, and any additional costs resulting from removal (e.g., transportation, accommodations, change fees, meals, third-party supplier penalties) are the guest’s responsibility.

 6) Reporting and Cooperation

We encourage guests to report concerns promptly to their guide or our office. Where appropriate, we may document incidents, contact venue/security/authorities, and cooperate fully with any investigations.

For any questions regarding our policies, please contact us at info@rockymountainadventuretours.com.