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Privacy Policy

Effective Date: 31.05.2025

  1. Introduction

Rocky Mountain Adventure Tours (“we“, “us“, or “our“). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://rockymountainadventuretours.com/ (the “Site“) and use our services.

Company Information

Rocky Mountain Adventure Tours
PO Box 8627
Canmore, AB
T1W 2V3 Canada
Email: info@rockymountainadventuretours.com

This Privacy Policy applies to all users of our Site and services.

  1. Collection of Personal Information

Types of Information Collected

  • Personal Data: This includes your name, email address, mailing address, phone number, and date of birth.
  • Financial Information: Payment details necessary to process transactions, such as credit card numbers and billing addresses.
  • Technical Data: Information such as IP addresses, browser type, operating system, and device identifiers.

Methods of Collection

  • Directly from You: When you provide information through forms, account creation, surveys, or other direct interactions.
  • Automatically Collected Data: Through cookies, web beacons, and analytics tools as you navigate our Site.
  • From Third Parties: Information obtained from partners or affiliates, if applicable.
  1. Purpose of Collecting Personal Information

We collect personal information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our products and services.
  • Communication: To send transactional communications, respond to inquiries, and offer customer support.
  • Personalization: To tailor user experience and content based on your preferences.
  • Marketing and Promotions: To send newsletters, offers, and promotional materials. You can opt-out at any time.
  • Legal Compliance: To comply with legal obligations and regulatory requirements.
  • Security: To detect, prevent, and address technical issues and protect against fraud.
  1. Consent

Obtaining Consent

By providing us with personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.

Withdrawing Consent

You may withdraw your consent at any time by contacting us using the details provided in Section 15. Please note that withdrawing consent may affect your ability to access certain features of our Site.

  1. Disclosure of Personal Information

Third-Party Service Providers

We may share your personal information with third parties who perform services on our behalf, such as payment processors, shipping companies, and marketing agencies.

Legal Obligations

We may disclose personal information if required by law, regulation, or legal process.

Business Transactions

Your personal information may be transferred in the event of a merger, acquisition, sale of assets, or insolvency proceedings.

Consent-Based Disclosure

We will obtain your consent before sharing your personal information for purposes not outlined in this Privacy Policy.

  1. International Data Transfer

Data Transfer Outside Canada

Your personal information may be transferred to and stored in countries outside of Canada, which may have different data protection laws.

Protection Measures

We implement safeguards to ensure that your personal information is protected according to Canadian standards when transferred internationally.

  1. Protection of Personal Information

Security Measures

We employ administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Employee Training

Our employees are trained on our privacy policies and procedures to ensure your information is handled securely.

  1. Retention of Personal Information

Retention Period

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

Destruction of Information

When no longer needed, personal information is securely destroyed or anonymized.

  1. Accuracy of Personal Information

User Responsibility

Please keep your personal information up to date by notifying us of any changes.

Company Commitment

We are committed to maintaining accurate information and will make corrections when notified.

  1. User Rights and Access

Access to Personal Information

You have the right to request access to the personal information we hold about you.

Correction Requests

You may request corrections to any inaccuracies in your personal information.

Response Timeframe

We will respond to your requests within [insert number of days, e.g., 30 days], in accordance with applicable laws.

  1. Cookies and Similar Technologies

Use of Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized advertising.

User Choices

You can manage or disable cookies through your browser settings or opt-out mechanisms provided.

  1. Third-Party Websites and Services

External Links

Our Site may contain links to third-party websites or services not operated by us.

Privacy Practices

We encourage you to review the privacy policies of any third-party sites you visit.

Disclaimer

We are not responsible for the content or privacy practices of third-party websites.

  1. Children’s Privacy

Age Restrictions

Our services are not intended for individuals under the age of 13.

Parental Consent

We do not knowingly collect personal information from minors without parental consent.

Deletion Requests

Parents or guardians can request the deletion of a minor’s personal information by contacting us.

  1. Changes to This Privacy Policy

Notification of Changes

We will notify you of material changes to this Privacy Policy by updating the effective date and posting a notice on our Site.

Review Encouragement

Please periodically review this Privacy Policy for the latest information on our privacy practices.

  1. Contact Information

Privacy Officer

Rocky Mountain Adventure Tours
PO Box 8627
Canmore, AB
T1W 2V3 Canada
Email: info@rockymountainadventuretours.com
Phone: 1-866-747-8968 

Complaint Process

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the information above.

  1. Compliance with Laws

Applicable Laws

Our privacy practices comply with Canadian federal privacy laws (PIPEDA) and applicable provincial privacy laws.

Jurisdiction

This Privacy Policy is governed by the laws of the Province of [Insert Province] and the federal laws of Canada.

  1. Data Breach Procedures

Notification Obligations

In the event of a data breach posing a real risk of significant harm, we will notify affected individuals and relevant authorities as required by law.

Mitigation Measures

We will take steps to mitigate risks and prevent future breaches.

  1. Automated Decision-Making and Profiling

Use of Automated Systems

We do not use automated processes to make decisions that significantly affect you.

User Rights

If this changes, we will inform you and provide information on your rights.

  1. Receiving Data from Third Parties

Third-Party Sources

We may collect personal information from third-party sources like social media platforms and public databases.

Consent Assurance

We ensure that third parties have the legal right to share your information with us.

  1. Language of the Policy

Availability in Multiple Languages

This Privacy Policy is available in both English and French.

Governing Language

In the event of a discrepancy, the English version shall prevail.